Celebrating Customer Service Appreciation Week at TWO MEN AND A TRUCK

TWO MEN AND A TRUCK Customer Service Professionals

As TWO MEN AND A TRUCK® Founder Mary Ellen Sheets laid out the groundwork for what would eventually become an international franchising brand, there was one thing she was positive would set us apart from every other moving company in the country: excellent customer service.

This mindset has stuck with our brand for nearly four decades now, and we pride ourselves on being leaders in customer service among the moving industry. With this in mind, we are taking the time to celebrate Customer Service Appreciation Week and recognize all of the individuals in our brand who help us deliver exceptional customer service!

TWO MEN AND A TRUCK boasts a 96% customer referral rating brand-wide, and this starts from the time a customer makes that initial phone to the franchise, up until the moving truck pulls out of the driveway and the move is complete.

Movers and drivers are out there doing the heavy lifting and interacting with customers at their homes, but it takes a whole team working together at a franchise to deliver a true quality customer experience. Our franchise move consultants, managers, moving teams and many more all collaborate together to guide customers through the oftentimes stressful moving process by answering any questions they have, helping them get the most accurate moving quote, and getting their move scheduled and ready to go.

Without our outstanding franchise move consultants and Michigan Support Center sales support and customer care teams in Lansing, Mich., we would not be able to assist our customers throughout the process like we do today.

Take a look at some of customer service professional below to hear how they help us keep our 96% customer referral rating going strong!

Zach Lukie – Customer Service Representative – Columbus, OH

Ryan Goolsby – Customer Service Representative – Jackson, MS

https://www.youtube.com/watch?list=PLZiZAPmIzGrG8Xz5HTeCB-d-eVnB4YC_R&v=pJv2sMhe9U4

Niki Maclaughlin – Customer Service Representative – St. Louis, MO

https://www.youtube.com/watch?list=PLZiZAPmIzGrG8Xz5HTeCB-d-eVnB4YC_R&v=O9jcICn3YZQ

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.

The thing that attracted me most to the job was just the team environment, I’ve grown up playing sports my whole life, so when I got there and met everyone, I saw the way they treated the guys, how all the guys were team-based like family, and that was just something that really attracted me and kept me here. I quit my other job to come here because I saw the career growth and advancement that was open to movers and drivers.
Arthur W.

I chose to enroll in the Managers Moving Forward Program after seeing a presentation at Annual Meeting. I saw some of the focus areas were weaknesses of mine, and I figured it would be beneficial to address those. The experience has been awesome, and all of the content has led to processes I can implement at my franchise to make it better. If you aren’t growing, you’re dying, and I’d prefer the former over the latter!
Brandon S.

The thing that attracted me most to the job was just the team environment, I’ve grown up playing sports my whole life, so when I got there and met everyone, I saw the way they treated the guys, how all the guys were team-based like family, and that was just something that really attracted me and kept me here. I quit my other job to come here because I saw the career growth and advancement that was open to movers and drivers.
Arthur W.

I chose to enroll in the Managers Moving Forward Program after seeing a presentation at Annual Meeting. I saw some of the focus areas were weaknesses of mine, and I figured it would be beneficial to address those. The experience has been awesome, and all of the content has led to processes I can implement at my franchise to make it better. If you aren’t growing, you’re dying, and I’d prefer the former over the latter!
Brandon S.

Personally, it has helped me come out of my shell. I wasn’t really a big people person, even as a personal trainer, but this job has helped me get out of that shell even more because I’m around different people every day.
Anthony W.

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Celebrating Customer Service Appreciation Week at TWO MEN AND A TRUCK

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